Indian Railways sucks to the core!!!

I tried to book tickets online( e ticket to be more exact) for a journey from Trichy to Chennai, today at around 4 in the afternoon. I used my SBI atm cum debit card to make the online payment. I clicked on the "pay" button after confirming the details that i had provided. Much to my shock a blank page loaded save the solitary sentence that read like a half URL(I tried clicking it, pasting it even modifying it but to no avail)

During the booking process, i was informed by the server that only waiting list was available. So i wasn't expecting a ticket number but rather a PNR number. But there was nothing in the screen to satiate my expectation(s).

I logged in to the SBI internet banking account and saw that the fare amount had been deducted from my account. So now i had a situation in my hand where i had paid the money but no way to make sure that it had been used for the purpose that i desired.

After several frantic attempts, i managed to get hold of a telephone number for contacting the relevant authorities. But the website, being an Indian one, lived up to its expectations by providing me with a 6 digit number. We all know that it has been eons since a 7 digit telephone number had been introduced in trichy and many other parts of Tamilnadu. Though i managed to get the line by appending a 2, it was quite appalling to find that the contact number had not been updated. You might say this is a small mistake on the part of the Indian Railways, but this callous attitude towards customer service reflects elsewhere too. If anybody tends to think or justify this blunder is actually encouraging the railways to be more insensitive towards its passengers. There are no to ways about this.

I grabbed my phone and called the number and a bloke picked by the phone..the conversation was in Tamil but i shall try to reproduce it in english as realistically as i can..

"hello is this the railways?"
"huh?"
"hello is this the railways enquiry number?"
"huh?"
hello is this the railway enquiry number?"
"so what"

i was so cross at this point that i nearly cursed him. He could have acknowledged that it was indeed the railways when i asked him initially. Even in my 3rd attempt he didnt answer my question, as u can see.

He spurted out a number, as if a some external force commanded him to and told me to call that number. Even before i could jot that down he almost hanged up the phone. My phone was back in action as i tried to call the number provided by the rather mechanical officer. And this is what i got..

"This number is busy...please try again later..."

ARGHHHH!!!